At YardPro Shop, we’re committed to providing premium outdoor living products and exceptional customer service. Our shipping and returns policies are designed to ensure your complete satisfaction with every purchase of grills, lawn equipment, outdoor furniture, and other yard essentials.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

Standard Shipping (DHL or FedEx):

  • Delivery time: 10-15 business days after shipment
  • Flat rate: $12.95 USD

Free Shipping (EMS):

  • Available for orders over $50 USD
  • Delivery time: 15-25 business days after shipment

International Shipping

We ship worldwide (excluding certain Asian and remote regions). International customers are responsible for any customs fees or import taxes that may apply.

Returns & Exchanges

We stand behind the quality of our outdoor living products. If you’re not completely satisfied with your purchase, we offer a straightforward returns process.

Return Policy Overview

  • Return window: 15 days from receipt of order
  • Condition: Items must be unused, in original condition with packaging
  • Required: Proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened or used Pest & Insect Prevention products
  • Outdoor Small Engine equipment with fuel or oil added
  • Opened Lawn Growth products

How to Return an Item

Step 1: Submit Your Request

Email our customer service team at [email protected] with:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear YardPro Shop Team,

I would like to request a [return/exchange] for my recent purchase (Order #____). Below are the details:
– Product Name:
– Reason for Return/Exchange:
– Preferred Resolution: [Refund/Exchange for (specific product)]

Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all requirements.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (if applicable)

Step 3: Package and Ship

Securely package the item(s) in original packaging with all accessories. Affix the return label and ship to:

YardPro Shop Returns
3479 Flint Street
Atlanta, GA 30303
USA

Step 4: Processing Your Return

We’ll inspect your return within 5 business days of arrival and notify you about your refund or exchange status.

Refund Information

  • Approved refunds processed to original payment method within 7-10 business days after we receive your return
  • Original shipping fees are non-refundable
  • Return shipping costs are customer’s responsibility unless the return is due to our error
  • Refund processing time may vary by financial institution

Exchange Process

  • Follow the standard return process above
  • Specify replacement item in your email
  • We’ll process exchange after receiving original item
  • You’ll receive tracking for your new item
  • Price differences will be refunded or charged as needed

Damaged or Defective Items

If you receive damaged or defective products (including mowers, grills, or outdoor furniture), contact us immediately at [email protected] with photos. We’ll arrange replacement or refund and cover all shipping costs.

International Returns

For customers outside the United States:

  • You’re responsible for return shipping and customs fees
  • Refunds issued in USD
  • Processing may take additional time

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns for your outdoor living products. Contact us at [email protected].

Thank you for choosing YardPro Shop for your premium outdoor equipment and furnishings. We appreciate your trust and are committed to your complete satisfaction.