At YardPro Shop, we stand behind the quality of our premium outdoor living products just as we stand behind our commitment to your satisfaction. If you’re not completely happy with your purchase of grills, outdoor furniture, lawn equipment, or other yard essentials, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original condition, and in their original packaging
  • Proof of purchase is required
  • Certain items may be excluded (see below)

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Pest & Insect Prevention products (opened or used items)
  • Outdoor Small Engine equipment with fuel or oil added
  • Lawn Growth products that have been opened

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear YardPro Shop Team, I would like to request a [return/exchange] for my recent purchase (Order #____). Below are the details: – Product Name: – Reason for Return/Exchange: – Preferred Resolution: [Refund/Exchange for (specific product)] Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all requirements. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Your Return Authorization

Within 2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (if applicable)

Step 3: Package and Ship Your Return

Securely package the item(s) in the original packaging and include all accessories. Affix the return label and ship to:

YardPro Shop Returns
3479 Flint Street
Atlanta, GA 30303
USA

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 5 business days after arrival), we’ll notify you about the status of your refund or exchange.

Refund Information

Approved refunds will be processed to your original payment method within 7-10 business days after we receive your return. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • Refunds may take additional time to appear in your account depending on your financial institution

Exchange Process

For exchanges:

  1. Follow the standard return process above
  2. In your email, specify the replacement item you’d like
  3. We’ll process your exchange once we receive the original item
  4. You’ll receive tracking information for your new item

Note: If the exchange item is of higher value, you’ll need to pay the difference. For lower value items, we’ll refund the difference.

Damaged or Defective Items

If you receive a damaged or defective product (including mowers, grills, or outdoor furniture), contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For customers outside the United States (excluding certain Asian and remote regions):

  • You’re responsible for return shipping costs and any customs fees
  • Refunds will be issued in USD
  • Processing may take additional time for international shipments

Questions?

Our customer service team is happy to help with any questions about returns or exchanges for your outdoor living products. Contact us at [email protected] or call

+000 000 000
.

Thank you for choosing YardPro Shop for your premium outdoor equipment and furnishings. We appreciate your trust in our products and are committed to ensuring your complete satisfaction with every purchase.